Messages get scattered
Losing context between webchat, email, and social channels creates repetitive questions and frustrated clients.
Every customer conversation. One workspace.
Pulse Agent brings WhatsApp, email, webchat, social messages, follow-ups, quotes, and customer context into one shared inbox so your team can assign, reply, resolve, and measure without losing track.
Built by PrimeXpertsFor WhatsApp-heavy teamsFor sales follow-upFor service operations
Customer work breaks when every channel has its own inbox.
Teams lose ownership
When everyone checks the shared inbox, important messages fall through the cracks of ownership.
Quote follow-up slips
When sales questions and quote replies sit in separate inboxes, good opportunities go cold.
Technical issues stay invisible
Without a central view, systemic errors and customer pain points remain hidden from leadership.
Pulse turns scattered messages into managed threads.
Capture
Connect email, webchat, WhatsApp, Telegram, Instagram, and monitoring into one workspace.
Route
Assign threads to the right person with status, priority, and customer context attached.
Resolve
Reply, add internal notes, schedule follow-ups, create quotes, and close the loop.
Built around the daily work of customer conversations.
Unified Thread Inbox
The heartbeat of your operation. One view for every thread, regardless of where it started.
Open Threads18 active, 4 pending
Follow-ups7 due today
Quotes$18,450 pipeline
Webchat Widget
Customizable live chat for your site.
Email Sync
Bi-directional sync for all team aliases.
Omnichannel Social
Connect WhatsApp, Telegram, and Instagram Business direct.
Follow-ups
Schedule the next action on any thread.
Quotes
Create and track quote requests from the conversation.
Where Pulse fits first.
Service Businesses
Keep job photos, quote requests, callbacks, and customer updates attached to one thread.
Retail & E-comm
Handle order questions, returns, and social DMs without switching between channel inboxes.
Professional Services
Give client-facing teams one place to manage enquiries, follow-ups, and handovers.
South African SMEs
Support customers across WhatsApp, email, and webchat with clear ownership and records.
Platform foundation
Start with the inbox. Grow into the communication platform.
Pulse launches with the shared inbox your team can understand immediately, and is built to support embedded messaging, APIs, automation, AI assistance, customer profiles, and deeper operations workflows as your needs grow.
Built by PrimeXperts
Pulse Agent is developed by PRIMEXPERTS SOLUTIONS (PTY) LTD for teams that need practical, secure customer communication workflows across the channels they already use.
Pricing
Pick a weekly usage allowance that matches your customer volume.
Pulse pricing is built around seats, connected channels, reply credits, and AI credits. Usage resets every week in your organization timezone.
Free
For testing Pulse Agent with a small real workflow before committing.
R0 / month
- 1 user
- 10 reply credits per week
- 10 AI credits per week
- Webchat preview
- Basic customer threads
Starter
For small teams centralizing webchat and email support.
R699 / month
- Up to 3 users
- 250 reply credits per week
- 80 AI credits per week
- Webchat and email channels
Growth
For teams running support, sales follow-up, and quotes across more channels.
R2,499 / month
- Up to 10 users
- 1,000 reply credits per week
- 300 AI credits per week
- WhatsApp, Telegram, social, quotes, and exports
Business
For higher-volume operations needing custom limits and implementation help.
Custom / month
- Custom user allowance
- Custom weekly reply and AI credits
- Custom integrations and implementation support
- Security, retention, SLA, and onboarding options
Reply credits count agent replies to customers. AI credits count generated summaries or suggested replies. A small team answering about 40 customer messages a day typically fits the Growth plan, with custom limits available for higher-volume teams. Your current plan and any trial end date appear in Settings after sign-in.