The rules for using Pulse Agent and the public website.
Pulse Agent is supplied by PRIMEXPERTS SOLUTIONS (PTY) LTD, registration number 2025/423002/07, at 155 Micra, Sinoville, Pretoria North, Pretoria, Gauteng, 0002. Website: https://www.primexperts.co.za. Email: support@primexperts.co.za. Telephone: +27 67 741 5523. Legal notices must be sent to 155 Micra, Sinoville, Pretoria North, Pretoria, Gauteng, 0002.
By accessing the website, registering an account, accepting an invitation, using the application, or enabling Pulse Agent on a website, you agree to these terms on behalf of yourself and, where applicable, the organization you represent. If you do not have authority to bind that organization, you must not use the service for that organization.
Pulse Agent provides a customer operations workspace with webchat, shared inboxes, customer records, tags, follow-ups, quotes, exports, notifications, admin settings, user management, and integrations with communication channels and business systems. Specific features depend on the selected plan and configured integrations.
Plan limits, reply credits, AI credits, users, integrations, prices, taxes, billing intervals, payment methods, refunds, cancellations, and service start dates must be shown in the checkout, quote, order form, or subscription agreement that applies to the customer. If online payment is enabled, the customer must be able to review and correct the transaction before placing an order.
Organizations are responsible for their users, role assignment, passwords, invited accounts, connected channels, API keys, and activity performed in the workspace. Administrators must remove access when a user no longer needs it. You must notify us promptly if you suspect unauthorized access.
The organization remains responsible for customer conversations, contact details, attachments, notes, quotes, and other records it submits, imports, or connects to Pulse Agent. You confirm that you have the necessary rights and notices to process that data through the service.
Pulse Agent may provide AI-generated summaries, suggested replies, classifications, or operational assistance. These outputs are drafts for human review. Your organization remains responsible for checking accuracy, tone, legality, and suitability before sending or relying on AI-assisted content.
Integrations such as email, SMTP, WhatsApp, social channels, webchat, authentication, payment, hosting, and external APIs are subject to their own provider terms. Availability and behavior of those services may affect Pulse Agent features.
We may suspend or restrict access where required for security, non-payment, suspected abuse, legal risk, or material breach of these terms. Customers may cancel according to the applicable plan, order form, or subscription terms. Data export and deletion after termination depend on the plan and legal retention requirements.
We aim to provide a reliable service, but availability can be affected by maintenance, releases, hosting providers, channel providers, networks, force majeure events, security incidents, or customer configuration. Support channels and response targets must be defined in the relevant plan or service agreement.
Pulse Agent, the website, software, designs, documentation, and related product materials belong to us or our licensors. Customer data remains owned by the customer or its lawful owner. You may not copy, resell, or create competing services from Pulse Agent except as allowed by written agreement.
To the extent permitted by South African law, the service is provided without guarantees beyond those expressly stated in an applicable written agreement. We are not liable for indirect loss, loss of profits, lost data caused by customer configuration or third-party providers, or unauthorized use caused by customer credential compromise. Nothing in these terms excludes liability that cannot legally be excluded.
Where the Consumer Protection Act, ECTA, or another mandatory law applies, those rights continue to apply. Any return, cancellation, refund, cooling-off, record-retention, or dispute process for a paid transaction must be provided in the applicable checkout, quotation, order form, or subscription agreement.
These terms are governed by the laws of the Republic of South Africa, unless a signed customer agreement says otherwise. Disputes should first be raised through support@primexperts.co.za so the parties can try to resolve them in good faith.
We may update these terms as the product, law, or business changes. Material changes should be communicated through the website, application, or email. Continued use after the effective date means the updated terms apply.