One shared inbox for support, sales, and service conversations.
Pulse Agent turns messages from WhatsApp, email, webchat, and social channels into assigned threads with customer context, follow-ups, quotes, and a clear record of work.
Inbox and threads: every channel in one queue
Manage every connected channel from one view. Threads keep the customer, channel, owner, status, and next action together.
Customer Profile
Contact details, thread history, quotes, order context, and operational notes in one place.
Customer profiles: context beside every reply
Stop searching for history. Pulse keeps contact details, previous conversations, quote activity, and operational notes close to the thread.
Follow-ups and reminders: never miss a callback
Set reminders directly inside a thread and keep work visible until the next step is done.
Task Management
Assign owners, track due dates, and see overdue work before it slips.
Quote follow-up
Track quote status, value, and the customer thread it came from.
Never lose another sales conversation
Generate quotes, track approvals, and keep the follow-up tied to the conversation that created it.
The Pulse Workflow
Ready to put every conversation in one workspace?
Start with the shared inbox, then add channels, follow-ups, quotes, automation, and AI support as the workflow grows.