How Pulse Agent handles account, workspace, integration, and customer communication data.
Pulse Agent is operated by PRIMEXPERTS SOLUTIONS (PTY) LTD, registration number 2025/423002/07, at 155 Micra, Sinoville, Pretoria North, Pretoria, Gauteng, 0002. The Information Officer is Andries Mpontsheng Sebola and can be contacted at privacy@primexperts.co.za.
Depending on how an organization configures Pulse Agent, we may process account details, optional phone numbers, user roles, organization settings, customer contact records, webchat and email messages, WhatsApp or social-channel messages, attachments, internal notes, tags, follow-ups, quotes, export activity, notification preferences, API keys, integration settings, audit events, browser error reports, device and log data, and billing or plan information. Workspace signup uses name and work email to create an account; a phone number is optional for account contact.
We process personal information where it is necessary to perform a contract, comply with law, pursue legitimate business interests, protect the legitimate interests of a data subject, or where consent is required and obtained. Organizations using Pulse Agent are responsible for ensuring that customer data they submit or connect is collected lawfully and that their own privacy notices cover the connected channels.
Customer conversations, contacts, attachments, notes, quotes, and related operational records remain controlled by the organization that uses Pulse Agent. We process that information to provide the configured service, support authorized users, and maintain security and reliability.
We may share information with hosting providers, authentication providers, email and messaging providers, payment or billing providers, professional advisers, and the integration providers selected by the organization. We do not sell customer communication data.
Some providers or integration services may process data outside South Africa. Where this happens, we use contractual, technical, or legal safeguards intended to protect personal information in line with POPIA requirements for transborder information flows.
We retain personal information only for as long as needed for the purposes described here, the organization's configured retention settings, legal and accounting obligations, dispute handling, security, backups, and audit requirements. Deleted records may remain in backups for a limited period before scheduled removal.
We use access controls, authenticated admin routes, role restrictions, transport security where configured, audit logging, and operational monitoring to protect information. No online service can guarantee absolute security, but suspected compromises should be reported to security@primexperts.co.za.
Data subjects may request access to their personal information, correction or deletion of inaccurate or excessive information, objection to certain processing, restriction where applicable, and information about third parties who received their data. Requests can be sent to privacy@primexperts.co.za. We may need to verify identity and may route organization-controlled customer requests to the relevant organization.
If you are not satisfied with how a privacy request is handled, you may contact South Africa's Information Regulator. See inforegulator.org.za for current complaint channels.
Account and support contact details are used for service communication. We do not treat provision of a phone number or acceptance of our terms as permission to receive marketing. Where marketing is permitted, you can opt out of marketing messages. The website and application may use cookies or similar technologies for authentication, security, preferences, analytics, and service operation.